Effective Date: 16-09-2024
Last Updated: 29-06-2025
At Nafish Communication, we value your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you use our services or communicate with us via WhatsApp Cloud API, as required by Meta’s developer and platform policies.
By using our website or services, and by giving your consent through our request form, you agree to this policy.
We collect the following data when you submit a form or interact with us:
Full name
Mobile number (including WhatsApp number)
State and district
Requested service/form type
Uploaded documents (if any)
Timestamp of form submission
Consent confirmation (checkbox selection)
WhatsApp message history (after user reply)
We use your information only for the following purposes:
To send service-related WhatsApp messages (confirmation, updates, document and payment requests)
To complete form applications on your behalf
To provide customer support
To keep internal service records for your request
To comply with Meta's platform and data usage policies
We do not use your information for marketing, promotions, or advertising.
We follow a user-consent-based, transparent process for all service requests. Every customer must complete the following steps before we begin communication:
The user clicks a service link and fills out a short form on our website
The form collects Name, Mobile Number, State, and District
The user must check a required box to consent to receive WhatsApp updates
After submission and opt-in, we send a WhatsApp template message with confirmation and a secure payment link
We request necessary supporting documents in the same message
Upon payment confirmation, we accept the request and begin filling the user’s form
All follow-ups and updates are done via WhatsApp
The user may send delete_chat at any time to instantly delete their data and uploaded files from our system
This system is designed to protect user privacy and meet Meta’s WhatsApp platform policies.
We use the official WhatsApp Cloud API from Meta to contact users. Communication rules:
WhatsApp messages are only sent after user opt-in via checkbox, or if the user initiates contact
The first message is always an approved template
We only send follow-up messages after the user replies, and within Meta’s 24-hour session window
We do not send bulk messages, advertisements, or use WhatsApp for unsolicited communication
If your selected service includes a fee:
You will receive a WhatsApp message with a link to a secure external payment page
That page includes a UPI QR code and full payment breakdown
We do not store or process your card numbers, UPI PINs, or banking credentials
We store and log the following when you submit the form:
Name and mobile number
Timestamp of submission
Checkbox status confirming WhatsApp opt-in
This helps us demonstrate that we received clear and informed consent before initiating any communication.
You can delete your chat and data at any time through two methods:
A. Via WhatsApp:
Send the message delete_chat at any time. Once received, our system will immediately delete all your chat records and uploaded documents from our servers.
B. Via Email:
Email us at [your email] with a deletion request. We will manually remove all associated information and confirm with you.
We retain your information only as long as required to:
Complete your requested service
Provide post-service support
Comply with legal or regulatory obligations
If you withdraw consent or request deletion, we will promptly delete your information from our systems.
We do not share your personal data with any third party, except:
When required to complete your form on official government portals
When legally required by authorities
When you explicitly request or allow us to do so
We do not sell or transfer your data to any marketing or analytics platforms.
We use appropriate technical and organizational safeguards to protect your data against unauthorized access, misuse, loss, or destruction.
You have the right to:
Access or correct your personal information
Withdraw your WhatsApp messaging consent at any time
Request full deletion of your records and files
Receive confirmation of your form submission and service history
To exercise any of these rights, please contact us at the email address provided below.
We may occasionally update this Privacy Policy to reflect legal or platform changes. The latest version will always be available on our website.
For any privacy-related queries or data concerns, contact:
Nafish Communication
📧 Email: nafishcommunication@gmail.com
🌐 Website: onlinejahan.com
Online Jahan helps customers fill out forms for government services, exams, and admissions on their behalf for a minimal service charge. We handle the entire process, from form submission to document collection, and notify customers about important updates like admit card releases and deadlines.